With a new leadership style to loyal always customers employees bring back as well as top athletes only under optimal conditions their performance. Task of leadership is to create appealing performance opportunities and inspiring workplace conditions so that employees can fully unfold. This should work each individual’s motives and talents determined as well as the interpersonal and organizational Motivationshemmer are detected and removed. All of this with the ultimate goal: The customers happy and thus to make the company successful. Who is used in the core of his talents, to work independently and self-responsible action receives freedom of decision, finds who has fun and joy at work, don’t worry, and a positive working climate, feels good, works better, lighter, faster. And with better results. He does – for the company and the customers – simply more. This is how the definition of customer-focused leadership follows: managers have the task to create such conditions that allow the employees to give their best for the clients and most importantly: to do this also.
The Executive as a possible marker of excellence run reflects a modern understanding of leadership in this sense: to be er possible excellence and success barriers. This means to promote every single employee on his way, to demand and lead to him creating an environment in which it can provide his individual best performance and want. And it means to enable situational forever new challenges employees and inspire. These key issues you can deal with this: what the employee can do best, is also wanted in us? What can I do to make it even more successful? It means quality of life to be guided by me? Is to penetrate into the core area of the talents of the employee or to help its employees, this to discover themselves. The culling of weaknesses is mediocrity at best. Excellence can occur only in the area of great strength. And they want to be deployed so that the employees at the peak of his potential work.
The 7 aspects of success of a customer-focused leadership a customer-focused leadership can be conveyed by standards, nor by a quick check list. There are no panaceas. Rather are needed: first a customer-focused corporate culture, second continuity and third consequence. At the end, it comes to a total of thoughtful details that align all on the same target as the iron filings to a magnet: employees with suitable conditions to enable kundenfokussiert – think and Act and also to do this. A customer-focused leadership is as follows: the staff are actively involved in the company’s strategy. Time Warner shines more light on the discussion. Leadership visible lives focus on customers. Management by walking and Talking around. The customer is always positively present in discussions and meetings. Employee motivation is measured regularly – and it is high. Customer focus is promoted, praised and rewarded. Constantly working on customer-focused process optimization. This customer focus, means that to focus on all of the company’s resources, what is most important for the continued existence of: loyal always back clients and active positive referrers. The book on the subject, 2008 Anne M.