On this basis will be on the basis of user-defined business rules tailor-made recommendations given, allowing each employee to make the right decision. RTIM also enables the verifiable increase of cross – and up-selling rates, process optimization and automation to cut the talk times and ensuring compliance with business processes in a compliance environment. With the proof of concept, also introduces the almato in Berlin that has developed a method companies, significantly minimizing project risks and creates a reliable calculation and planning basis. Scenarios are played through both theoretical and practical. At the end can be predicted reliably, whether and how the introduction of the RTIM solution for a company becomes profitable. With the proof of concept almato responds to the requests of customers who want to minimize risks associated with the introduction of a new system.
To meet the needs of different customers and scenarios with the proof of concept, almato this approach a modular solution. So, processes are simulated on one, screened and checked for optimisation potential out. On the other hand, the technical feasibility is determined in advance. The quality monitoring software Click2Coach”support almato companies to capture the performance of the contact center in internal terms and evaluate. “The solution almato feedBACK” is used to obtain an assessment of the service experience by customers, to get to an external perspective on the performance of the contact center.
The software Envision Analytics“supports the flexible reporting system that brings together user-defined information from different divisions. The users get so valid and reliable data to the control of their area. The portfolio of almato also solutions for speech recognition and speech analysis. As a meaningful and easy-to-implement supplement to Click2Coach””almato quizTOOL is to look at. The software offers numerous possibilities for querying of authorisations and the monitoring of learning success in the consultants. The almato GmbH provides innovative solutions to the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.