Conditional phase of outsourcing it – staff is divided into several stages: 1. Formulation of goals and objectives of outsourcing, 2. The formation of professional teams, staff recruitment, and 3. Introduction of staff in the client company, 4. Elimination of staff.
The first stage is fundamental and requires a significant time interval. Without a clear understanding of goals and objectives of outsourcing is not possible to correctly form a team of specialists and implement. The second stage takes place on the side of service provider and includes: – search specialists that meet the requirements of the customer – pre-selection and arranging interviews with the customer; – testing experts – the formation of primary and backup groups of staff – training of specialists, including organization of seminars on the specifics of the company with the participation of specialists of the customer – the conclusion of employment contracts with experts, conduct all personnel procedures stipulated by labor legislation of the Russian Federation, including the design of labor records, calculation and payment of wages and so on – quick completion of the project team with new personnel management project outsourcing. Each group should have a professional profeley following: – Project Manager (Project Manager) – it s; petsialisty – human resources professionals – Consultants – helper: financiers, lawyers, Logistics auditors. The last two phases include the management of relationships with different bands, contract compliance, reporting, and so on (Rob Aalders). Consider just a few lines of specialists which in most cases, are used in it – Outsourcing: – support people – system administrators – database administrators and business applications – call-center operators – experts support voice systems – experts in data links, communication and active equipment – information security administrator – system architects – the leaders of it projects, cio. Amid all the positive that has been mentioned above, there are disadvantages: – you may need preparatory work – the creation of job descriptions, description of business processes – a problematic form of project budget for a diverse profile Professional – statistics stating the fact that 30-40% of the world's outsourcing project are not successful. To avoid these problems is not appropriate to apply: – not regulated business processes – outsourcing executives – Outsourcing specialized professionals. Risks of it Outsourcing – staff: – financial losses due to downtime professionals with enough well-functioning business processes – lack of professional level of outsourcing – possible conflicts between his and recruiting (Irian Mazurova). In conclusion, it should be noted that outsourcing professionals almost never leads to a reduction in direct costs and positive economic effect is achieved through the optimal allocation of resources. Outsourcing brings order to the identification and assessment of service levels, suggesting improvement of the quality.