Quality management in Deming. Quality management in the organization – is the process that will sooner or later every organization operates. To the bankers were given a certain company loan on favorable terms, they should make sure that giving credit to have little risk. Brian Robertss opinions are not widely known. And in order to track the amount of risk when granting credit to the organization to meet certain standards (ie ISO 9000 at least) or an organization must send auditors. The auditors will check the organization and from their stares, nothing is hidden, they know their stuff, know what to check and how, and kickbacks in this case will not help. Cargo insurance, transactions, contracts, contracts, business, and where to apply for insurance? Of course the insurance company. As issued by insurance, and insurance risks are considered, and the price of insurance depends on the insurance risks. Now we take calculator and begin to count our business, what effect the credit issued under 20 percent for business or credit issued under 13 percent for business and the price of insurance, consider changing the internal rate of return, given cost and other financial ratios, and change is very sensitive to such an extent that doing business becomes unprofitable.
And if in addition to sensitivity analysis of business, generally a guard Come let's away quality management turn. All of these reasons I have to prove that compliance with the standard brings real benefits to business, and how to achieve compliance? To achieve Compliance must completely subjugate the entire process of continuous improvement of business, the entire process – planning, management, finance, human resources, technology. How to improve the technology? Yes it You can just buy, buy new technology and all. How to better manage cash flow? Yes, just educated financiers, it is desirable that distinguish people from EMI NIP. How to improve planning, too involvement of specialists.
Most modern executives have left no doubt about the reality of "revolution relationships." Everyone understands how useful to have a personalized client base with which to track history of relationships with customers, manage sales, track sales activity management, etc. These tasks are solved with the help of software technology, the market which splashes plenty of proposed solutions. Among domestic development experts continue to allocate the development of Expert Systems, such as Quick Sales and Sales Expert and development of Terrasoft. But the subject of this article goes on technologies. The problem remains a problem of technology implemented and the impact no. As in the previous article, where a sense of the term customer relationship management helped us to Chinese philosophers, I would like to focus on the relationship. And that's what I remembered. Do you remember the classic Christmas tale by Frank Capra 'Life is beautiful'? What generally comes to mind about the film, so it's always a new idea that we all as individuals – very different.
However, in the film, there are implicit theme of CRM, of which F. Capra and thought to shootings. In the film the two main protagonists, George Bailey – the son of a banker, which took over the family business 'Building and Loan', and Henry Potter, tight-fisted town banker ever-in-black. Potter was meaning to earn money for his bank, squeezing them out of the townspeople, whom he regarded as 'little people'. He adhered to the established banking rules, when people wanted to borrow money, then get them on terms of the bank, or did not receive at all. Success in this field of made him 'the richest man in town'. George Bailey, on the contrary believed that the citizens of his clients, so it is his duty to serve them well, with a personal approach.
In the years that looked like depression, urban workers supplied the money at reasonable interest flexible, because they needed it. He has been involved in their lives, worked with each individually and all sought to know personally, although, strictly speaking, they were just his clients. In the final picture of the townspeople come to the rescue of George Bailey, giving him money so he could recover the missing amount allegedly stolen by them on false charges, Mr. Potter, with each of the rescuers recalled that Bailey had once helped him in difficult times. Touching, sure. Because of the bankers with whom you would prefer to deal with? By implementing software class CRM, do not forget to introduce a new philosophy and behavior of your company.