“IT value cycle’ identifies operational difficulties and provides pragmatic, proven solutions Kerpen, 01.03.2010 – Exagon Kerpen consultancy with IT value cycle has” developed a successful approach for the sustainable elimination of detailed problems in the operational IT processes. This helps in the systematic identification of weaknesses in the Organization and its processes, at the same time it provides proven solutions on the basis of the identified problems. Background of the IT value cycle “approach is the secure knowledge that many operational deficiencies and not fundamental strategic deficits determine the quality of the operational processes. In a recent survey of the Exagon, three out of five of the more than 300 companies surveyed judging that they currently see the efficient way to optimize IT service management in the Elimination of weaknesses at the operational level. Most of strategic tactical themes dominated discussion looks over in many cases, that the Difficulties often located in detail”, judge Exagon – Managing Director Joachim Fremmer. In the usually very complex ITSM structures are a wide breeding ground for a variety of operational and often overlapping problems”, he stressed. This includes after his consulting experience that often not sufficient was managed to anchor the profitable best practices including ITIL in the day-to-day business. Certainly, improvements have been achieved, but still immense potential benefits lie fallow.” So, for example, the issue delivery Manager in its various forms in concrete practice was unchanged afflicted with many problems, it lacks a demand-oriented cross-task communication or a clear allocation of decision-making responsibilities and measures would made considerable after the so-called principle of Hey Joe.
There are often”not the major issues, which shatters the efficiency in the processes, admits Fremmer, but there are a Many of small annoyances that have an enormous range in their effect, however.” The best practice method IT value cycle”is characterized according to the Exagon Managing Director therefore also not through an approach that will fundamentally change ITSM structures. In small increments to the success”is his slogan, which raises a substantial interest in the market so precisely because of its very practical approach has. IT value cycle”comes with special reference to the IT service management by the value cycle”program off. An optimization concept related to the business processes, business value cycle includes as another module”, which is built on the same methodological principles. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focuses on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and operational aspects.